Returns & Refunds

Because products are dropshipped from third-party suppliers, we do not accept returns or offer refunds for change of mind, sizing issues, or buyer's remorse when the item matches the catalog description and arrives on time. Mandatory consumer protections in your province, state, or country may still apply where they cannot be waived by contract — including the Ontario Consumer Protection Act for applicable online contracts.

Regardless of the “all sales final” policy for change of mind, we will provide a refund or replacement where required by law, including:

• Late delivery: if goods are not delivered within 30 days of the promised delivery date (or within a longer period we expressly agreed), you may cancel and receive a full refund of amounts paid for those goods.
• Material defect or damage: items that are defective, damaged in transit, or materially different from the catalog description will be refunded or replaced.
• Other non-waivable consumer rights under Ontario law or the laws of your place of residence.

Email info@naibl.ca with your order number, photos if relevant, and a short description of the issue.

Packages refused without a valid statutory reason (for example, change of mind after shipment) may be treated as forfeited and may not be eligible for refund or credit, except where law requires otherwise.

• If an item arrives damaged or is confirmed lost in transit, contact us — we will refund or replace as required for material defects / carrier loss attributable to the sale.
• For claims outside those situations, customers may need to work with the shipping carrier; we will assist with tracking and documentation where we can.
• Additional shipping fees for re-shipment may apply only when a refund or free replacement is not required by law or our defect policy.

Please report order concerns in writing as soon as possible — ideally within 7 days of delivery — so we can investigate with our fulfillment partners.

Email info@naibl.ca with your order number. Reporting promptly helps resolution; it does not waive longer statutory claim periods that may apply.

Checkout prices are in USD. Customers (including in Canada) are responsible for any import duties, brokerage, or taxes assessed at the border unless we state otherwise at checkout or ship Delivered Duty Paid after we register for and collect GST/HST.

Our policies are governed by the laws of the Province of Ontario and the federal laws of Canada but do not override non-waivable rights you may have where you live.